Synthetic Monitoring

Simulate visitor interaction with your site to monitor the end user experience.

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Simulate visitor interaction

Identify bottlenecks and speed up your website.

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Real User Monitoring

Enhance your site performance with data from actual site visitors

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Real user insights in real time

Know how your site or web app is performing with real user insights

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Infrastructure Monitoring Powered by SolarWinds AppOptics

Instant visibility into servers, virtual hosts, and containerized environments

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Comprehensive set of turnkey infrastructure integrations

Including dozens of AWS and Azure services, container orchestrations like Docker and Kubernetes, and more 

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Application Performance Monitoring Powered by SolarWinds AppOptics

Comprehensive, full-stack visibility, and troubleshooting

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Complete visibility into application issues

Pinpoint the root cause down to a poor-performing line of code

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Log Management and Analytics Powered by SolarWinds Loggly

Integrated, cost-effective, hosted, and scalable full-stack, multi-source log management

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Collect, search, and analyze log data

Quickly jump into the relevant logs to accelerate troubleshooting

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Sears website buckled on Black Friday

The online bargain-hunting on Black Friday caused problems for several e-commerce websites, but none was affected worse than The website buckled under the pressure of the increased visitor numbers and was unavailable for large parts of the day.

The Sears website initially just started timing out or responding with an internal server error message (HTTP error 500). It later started redirecting visitors to a temporary maintenance page that stated, “We’re sorry, is temporarily closed for site enhancements.” (Screenshot below.)

However, a lot of the time even this maintenance page could not be delivered, when requests to the website either timed out or resulted in an internal server error, like the example below (captured by Pingdom’s monitoring service):

Several other retailers had problems with their websites as well, though not to the same extent as Sears did. StorefrontBacktalk, a news website focused on retail and e-commerce, followed the development during Black Friday with the help of several monitoring services (including Pingdom) and has posted information about several Black Friday incidents.

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