Synthetic Monitoring

Simulate visitor interaction with your site to monitor the end user experience.

View Product Info

FEATURES

Simulate visitor interaction

Identify bottlenecks and speed up your website.

Learn More

Real User Monitoring

Enhance your site performance with data from actual site visitors

View Product Info

FEATURES

Real user insights in real time

Know how your site or web app is performing with real user insights

Learn More

Infrastructure Monitoring Powered by SolarWinds AppOptics

Instant visibility into servers, virtual hosts, and containerized environments

View Infrastructure Monitoring Info
Comprehensive set of turnkey infrastructure integrations

Including dozens of AWS and Azure services, container orchestrations like Docker and Kubernetes, and more 

Learn More

Application Performance Monitoring Powered by SolarWinds AppOptics

Comprehensive, full-stack visibility, and troubleshooting

View Application Performance Monitoring Info
Complete visibility into application issues

Pinpoint the root cause down to a poor-performing line of code

Learn More

Log Management and Analytics Powered by SolarWinds Loggly

Integrated, cost-effective, hosted, and scalable full-stack, multi-source log management

 View Log Management and Analytics Info
Collect, search, and analyze log data

Quickly jump into the relevant logs to accelerate troubleshooting

Learn More

Bug temporarily affected monitoring for a portion of our customers today

PingdomToday, the Pingdom team deployed a software upgrade to some of our monitoring probes. Despite thorough testing, this upgrade contained a malfunction that led to false down alerts being sent to a portion of our customers.

Even if the issue affected monitoring for less than 90 minutes for a limited number of customers, it’s of course frustrating if you were one of them. We take a lot of pride in delivering a reliable service and this doesn’t represent what Pingdom stands for.

Let us first stress how rare it is that something like this happens at Pingdom. In fact, this is the first time a similar occurrence has struck us. That said, we want to take this opportunity to provide information about what happened, present what actions we’ve already taken, as well as tell you how we move forward.

Our normal deployment of new and updated software consists of a series of tests designed to making sure that our systems are reliable. This means that we roll out updates gradually to our infrastructure and only after they’ve been thoroughly tested in our development and staging environment.

Today at around 8 am GMT we gradually started to roll out the update to a few selected monitoring probes. Immediately we saw that there was an issue with the code and did a rollback. But, unfortunately, a limited number of customers had faulty downtimes recorded in their data and in some cases also received faulty down alerts during a limited time.

After a thorough investigation we’ve already initiated actions to minimize the effect this may have had, including:

  • Affected Pingdom checks will have their up and down records marked as unmonitored for the period in question, up to a maximum of 90 minutes. Therefore, each site’s uptime record will not be affected. In other words, your uptime percentage will not change due to this incident.
  • Any lost SMS credits due to incorrect alerts in connection with this issue have been refunded. You will receive double the amount of credits that was used during the incident.
  • We will take further steps to make sure that future upgrades to our infrastructure will be implemented with even more caution. This incident has already led to improvements in our deployment routines.

We want you to rest assured that all of us working at Pingdom take significant pride in delivering the best possible service, and even though mistakes happen they are not acceptable to us.

If you were affected by this, we’re really sorry. You can be sure that someone will be wearing the stupid hat today.

Please contact us at support@pingdom.com if you have any questions or comments.

Webpages Are Getting Larger Every Year, and Here’s Why it Matters

Last updated: February 29, 2024 Average size of a webpage matters because it [...]

A Beginner’s Guide to Using CDNs

Last updated: February 28, 2024 Websites have become larger and more complex [...]

The Five Most Common HTTP Errors According to Google

Last updated: February 28, 2024 Sometimes when you try to visit a web page, [...]

Page Load Time vs. Response Time – What Is the Difference?

Last updated: February 28, 2024 Page load time and response time are key met [...]

Can gzip Compression Really Improve Web Performance?

Last updated: February 26, 2024 The size of the web is slowly growing. Over [...]

Monitor your website’s uptime and performance

With Pingdom's website monitoring you are always the first to know when your site is in trouble, and as a result you are making the Internet faster and more reliable. Nice, huh?

START YOUR FREE 30-DAY TRIAL

MONITOR YOUR WEB APPLICATION PERFORMANCE

Gain availability and performance insights with Pingdom – a comprehensive web application performance and digital experience monitoring tool.

START YOUR FREE 30-DAY TRIAL
Start monitoring for free