UPTIME MONITORING

Test your web application’s availability from all over the world

Instant alerts

100+ test locations

Root cause analysis

Public status pages

Knowing your website is available and accessible to visitors is critical to every business.

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APIs make life easier

Integrate Pingdom data into your systems, custom applications, and reporting.

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PAGE SPEED MONITORING

Examine and optimize the load performance of your website’s critical pages.

Simple setup

Performance grades

Page speed history

Filmstrip and timeline metrics

With page speed monitoring you can help avoid slow loading pages, frustrated customers, and abandoned site visits.

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Do your code justice

Pingdom Page Speed

Identify bottlenecks and speed up your website.

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TRANSACTION MONITORING

Help ensure your most vital site interactions function as expected.

Instant alerts

Built-in editor

Real browser testing

Easy reporting

Get immediate alerts when transactions fail, so you know there is an issue before your users do.

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Deliver seamless end user experience

Pingdom transactions

Be the first to know if critical site flows are broken.

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ALERTING

Reliable alerting for when you and your team need to be the first to know.

Multiple users

Alert levels

Teams

Integrated alerting

Automate delivery of alerts to get the right alert, to the right person, at the right time.

Be the first to know

Pingdom Alerting

Integrate with your favorite applications like Slack, OpsGenie, and more.

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SERVER MONITOR

A simple way to monitor web servers.

StatsD and alerts

Server grouping

90+ open-source plugins

Shareable dashboards

Simple and affordable web server monitoring.

Pingdom and AppOptics - Better Together.

AppOptics

Powerful client-side and server-side monitoring.

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The security and privacy of your data are critically important to SolarWinds.

Protecting your data is very important to SolarWinds and the Pingdom team.

You are placing your trust in SolarWinds® Pingdom®, so we want you to know we’ve implemented strong security standards both within the product and outside with operational processes, using industry standards that will protect your data today and into the future.

Below are some details specific to data protection and retention that we think will answer many of the questions you might have about how we’ve implemented data protection within Pingdom. At the bottom of the page, we’ve also provided a link to the detailed SolarWinds security that blankets all of our products.

Data Protection

What encryption algorithms are used to protect customer data?

  • All the primary Pingdom databases are encrypted. Encrypted DB instances use the industry standard AES-256 encryption algorithm and the encryption key is protected by FIPS 140-2 validated cryptographic modules.
  • Data in transit will use TLS 1.2 or above and AES256 for data at rest.

Additional encryption for transaction monitoring

  • Inputs such as username/password in our multi-step recorded synthetic tests (what we call “transaction monitoring”) are stored encrypted.

Are customers provided with the ability to generate a unique encryption key?

  • No. All data sent to the Pingdom monitoring service is stored in an encrypted database. This includes any backup data. Encryption keys to the database are centrally managed by the Pingdom Service Reliability and Engineering (SRE) team. Authorized requests to read data are decrypted on the fly as the data is needed. Access level management to sensitive systems are limited to a restricted number of authorized Pingdom personnel.

What additional safeguards are in place to protect user credentials beyond the use of basic encryption?

  • Credentials are stored through a one-way hash function. Access controls to sensitive data in our databases, systems, and environments are set on a need-to-know/least privilege necessary basis. Access control lists define the behavior of any user within our information systems, and security policies limit them to authorized behaviors.

Are data segmentation and separation capability between clients provided?

  • All data in Pingdom is tagged with the Pingdom account ID. All access requests carry this information on the active user and the organization to which the user belongs. The Pingdom platform authorizes these requests using software-enforced policies.

What data will you be storing about us?

  • We only collect data that is necessary for running our service and provided by our customers. This type of data primarily includes billing information and monitoring configuration.

How do you ensure production data is never used in a development or test environment?

  • Our production and test environments are completely isolated (air-gapped).

Do you comply with security laws and regulations?

  • You can use Pingdom in environments regulated by PCI, HIPAA, and EU data protection. We validated our security processes and services through an independent third-party in a SOC 2 Type 1 audit. For more on how we meet the requirements for GDPR, please visit our GDPR resource center.

Data Retention

Do you have a data retention policy?

  • There are documented retention and destruction policies and procedures. The organization creates, protects, and retains information system audit records based on customer requirements (depending on data source and applicable regulations) to enable the monitoring, analysis, investigation, and reporting of unlawful, unauthorized, or inappropriate information system activity.

How long will data about our organization be kept following a contract termination?

  • Data is retained according to SolarWinds’ internal data retention policies and destruction schedule. As part of GDPR, customers are, however, entitled to request earlier purging of data by contacting customer support.

Questions and more security info

For more details on SolarWinds and Pingdom security please view the SolarWinds Security Statement.

Please don’t hesitate to reach out and ask us about any security questions or concerns you might have. Email us at support@pingdom.com.

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