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Posted on 05/10/2020
At SolarWinds, we put our customers first. We’ve received feedback from customers requesting the ability to mix and match their web application monitoring plan. Specifically, to be able to only monitor synthetic or real user monitoring, or both, and also customize the volume of each. The new structure of our monitoring plan is flexible and customizable, allowing users to mix and match the type of monitoring and the volume of monitoring to best fit their needs.
The new plans allow users to only pay for the monitoring they need. Users can now purchase real user and synthetic monitoring separately. This flexibility replaces the static plans we previously offered, in which a user’s only monitoring option, no matter the plan size, was both synthetic and real user monitoring. Additionally, the new plan structure allows users to buy each type of monitoring at the volume they need. Previously, the plans had a fixed volume for synthetic and real user monitoring combinations.
The new plans became available on May 5, 2020. Existing customers will be able to remain on their current plans and do not need to take any action.
No, you do not have to switch to the new pricing. You can stay on, and renew, your current plan.
Yes, absolutely. You can stay on your current plan with no interruptions.
If you have any questions about your account you can email us at success@pingdom.com.