UPTIME MONITORING

Test your web application’s availability from all over the world

Instant alerts

100+ test locations

Root cause analysis

Public status pages

Knowing your website is available and accessible to visitors is critical to every business.

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APIs make life easier

Integrate Pingdom data into your systems, custom applications, and reporting.

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PAGE SPEED MONITORING

Examine and optimize the load performance of your website’s critical pages.

Simple setup

Performance grades

Page speed history

Filmstrip and timeline metrics

With page speed monitoring you can help avoid slow loading pages, frustrated customers, and abandoned site visits.

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Do your code justice

Pingdom Page Speed

Identify bottlenecks and speed up your website.

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TRANSACTION MONITORING

Help ensure your most vital site interactions function as expected.

Instant alerts

Built-in editor

Real browser testing

Easy reporting

Get immediate alerts when transactions fail, so you know there is an issue before your users do.

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Deliver seamless end user experience

Pingdom transactions

Be the first to know if critical site flows are broken.

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ALERTING

Reliable alerting for when you and your team need to be the first to know.

Multiple users

Alert levels

Teams

Integrated alerting

Automate delivery of alerts to get the right alert, to the right person, at the right time.

Be the first to know

Pingdom Alerting

Integrate with your favorite applications like Slack, OpsGenie, and more.

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SERVER MONITOR

A simple way to monitor web servers.

StatsD and alerts

Server grouping

90+ open-source plugins

Shareable dashboards

Simple and affordable web server monitoring.

Pingdom and AppOptics - Better Together.

AppOptics

Powerful client-side and server-side monitoring.

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Better Impact

“Frankly I was sold upon your service after signing up for a free account and trying it out for a few days.”

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View all case studies

Industry
Software

Customer since
2011

Location
Ontario, Canada

Why pingdom?
- Real user monitoring
- The mobile app
- Flexibility

Software to manage volunteers

Better Impact have provided software to nonprofit organizations and government agencies to help them manage their volunteers since 2001. Their clients come from all corners of the world like Australia, Bermuda, Canada, United Kingdom, New Zealand, Singapore, South America and USA. All varying in size from 50 to 150,000 volunteers.

Providing enterprise level solutions

Much like how companies use HR software to manage their staffing information, nonprofits can use purpose-built software to manage the efforts of their volunteers. One of the challenges that Better Impact face frequently is to try and provide Enterprise level solutions to organizations with little money – and an even smaller portion of that going into technology. “Things like application forms, volunteer profiles, skills matching, scheduling, hours tracking, reporting and much more are handled through our flagship software Volunteer Impact. Pingdom help us get the job done,” says Dan Plaskon.

With a big launch comes big challenges

Faced with the launch of a major new release there were several problems ahead to tackle. This led Better Impact to investigate whether Pingdom could solve the requirements they had:

Multiple checkpoints in their own service requiring monitoring (status pages, login pages, other supporting “sub-sites” – such as documentation, support, etc.) Checks from multiple geographical locations. Good granularity for checks interval (<20 minutes). Possibility to monitor third party vendors such as DNS, CDN, email etc. Flexible alert handling A mobile application

“Frankly I was sold upon your service after signing up for a free account and trying it out for a few days,” says Dan. Since the entire process to get started was ‘slick and intuitive’ Better Impact found the service incredibly easy to get up and running. “I believe we purchased a paid account within a few days of our free trial,” Dan continues. The pricing model and the ability to purchase services on a very granular basis (eg. Individual checks) were huge advantages to Dan and his team.

Collecting on SLA violations

Among the “big wins” for Better Impact have been to get alerted about issues very quickly, and being able to act upon them sooner. There is also the upside of being able to hold third party vendors accountable with data from the Pingdom reports, “I have used the root cause analysis on multiple occasions to troubleshoot issues with 3rd party vendors and collect on SLA violations when they occurred,” says Plaskon. “A big plus in my mind, for $6/year/check, I add multiple checks per vendor, to make it easier to provide proof of SLA violations and collect on them.”

Better Impact have also provided data from their Real User Monitoring they have in place to potential customers concerned about the average page load times in various regions of the world.

“I would say that the price-point and the flexibility of the service make Pingdom an excellent choice, especially for a smaller company looking for a single external monitoring vendor who can provide 99% of the features of other services for 25% of the cost.” concludes Dan Plaskon.

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