The best thing with customer feedback is that it make companies become really great. One example is what happened at Pingdom during the last 24 hours.

Yesterday we introduced a number of awesome improvements to make Pingdom an even better choice for all your website monitoring needs. This meant many upgrades and additions for our customers, including more checks in each plan, a brand new plan, and of course the exciting new Real User Monitoring (RUM) as a part of all plans. And this is just the start. We are a big team who plans new exciting stuff.

Essentially, every Pingdom customer got more in the new plans.